Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
There are 2 methods of shipping available. We offer free shipping on most orders and expedite shipping at an extra charge. All paid shipping methods are considered expedite.
Do You Ship Internationally?
Yes, we will ship internationally for some items.
How Long Will It Take To Get My Package?
Free shipping takes 7 – 20 business days to deliver whiles expedite shipping takes 2 – 7 days to deliver.
PAYMENT
What Payment Methods Are Accepted?
We accept payment through PayPal. Paypal also allows you to pay with your Visa or Master Card.
Is Buying On-Line Safe?
Yes, it is 100% safe to purchase from Jonhord. Payments are done through PayPal which means your financial information is not disclosed to us. We also offer free returns and if you are not satisfied with the items.
Order & Retunrs
How do I place an Order?
Placing an order is very straight forward. Browse through our catalogue of products and select the items you want to order by adding them to your cart. Once you are done selecting the items you can check out and make payment.
How Can I Cancel Or Change My Order?
Once you have made a purchase and the order has shipped, we won’t be able to stop the order. However, you can contact us at returns@africanstoreinusa.com and request a cancellation. Please see our returns policy for more details.
Do I need an account to place an order?
Yes, you would need to create an account which is super easy to create.
How Do I Track My Order?
You can track the progress of your order under your account page.
How Can I Return a Product?
We try to satisfy all our customers, however, sometimes returns are inevitable. Should you need to return your item for any reason please contact us at returns@africanstoreinusa.com for an RMA. Please see our returns policy for more details.